Following the decision to close retail outlets in malls and shopping centers in the context of the precautionary and preventive measures announced by the Ministry to limit the spread of the Coronavirus (Covid-19), the Ministry of Commerce and Industry announces the extension of the exchange and refund period for goods and merchandises. The closing period is excluded from the refund and exchange period specified in each store’s policy.
The Ministry of Commerce and Industry has compelled retail stores in malls and shopping centers to implement and abide by the decision, which cannot be bypassed.
The Ministry said it will take all necessary legal measures against violators.
The Ministry will intensify its inspection campaigns to ensure the commitment of retail outlets across malls and shopping centers to extending the refund and exchange period for goods and merchandises. The Ministry said it will monitor the extent of the compliance of concerned entities with their obligations and will crack down on any violations in this regard.
The Ministry urges citizens and residents to report any violations or infringements through the following communication channels:
Call Center: 16001
– The Ministry of Commerce and Industry’s account on social media
– Twitter @MOCIQATAR
– Instagram MOCIQATAR
The Ministry of Commerce and Industry’s application on iPhone and Android devices MOCIQATAR