​In collaboration with the local dealerMinistry of Economy and Commerce announces recall of Dodge, Jeep and Chrysler vehicles over defect in the cruise control system
 
 
The Ministry of Economy and Commerce, in collaboration with United Cars Almana, dealer of Jeep, Dodge and Chrysler vehicles in Qatar, has announced the recall of a number of Dodge, Jeep and Chrysler vehicles over a defect in the cruise control system.
 
This recall campaign comes within the framework of the Ministry of Economy and Commerce’s continuous monitoring of markets, particularly the automobile market, to ensure that car dealers follow up on vehicle defects and repairs in a bid to protect basic consumer rights in line with applicable laws namely Law No. (8) of 2008 on Consumer Protection and its implementing regulations.
 
The ministry said that it will coordinate with United Cars Almana, the local dealer of Dodge, Jeep and Chrysler vehicles to recall 2518 models over a defect in the cruise control system, which would threaten the safety of the road users and drivers of these cars across Qatar. The ministry said it would follow up on the maintenance and repair works and will communicate with customers to ensure that the necessary repairs are carried out.
 
The recall campaign includes the following models:
  ModelProduction yearNumber of recalled vehicles1Jeep Wrangler2018392Jeep Cherokee2014-2017233Jeep Grand Cherokee2014-201814584Chrysler C3002014-20161045Dodge Charger and Challenger2014-20184876Dodge Durango2014-2017407Total​​2518
 
As usual, the Ministry informed vehicle owners of the recall campaign through various communication platforms. The Ministry also called on them to stop using the cruise control system to avoid any risks, and to contact the local agent to take the necessary measures to urgently rectify the situation.
 
The ministry stressed that it will continue to remind various suppliers to comply with their obligations under Law No. (8) of 2008 on Consumer Protection, in particular Article (14) of the law. Article 14 stipulates that “once a defect that may harm consumers when using a product or service is discovered, the supplier shall inform the competent authority at the ministry and the consumer of the potential damage and preemptive measures. The supplier shall also immediately recall the defective goods from the market and announce it in accordance with the executive regulation of this law.”
 
Article 8 of the implementing regulations of the same law, also states that “suppliers or their representatives must report defective products to the concerned department. Suppliers must submit a handwritten report, which must include the following:
 Name, capacity, nationality, address and domicile of the individual submitting the notification. If the report is made by a supplier’s representative, the representative must provide evidence of the basis of his representation.Description of the reported goods or services.Supplier’s name, address and country of origin.Defect discovery date.A technical description of the exact defect.Possible damages that may result from the defect and how to avoid these damages or address the ensuing repercussions.Procedures to be followed by the consumer to request a repair, exchange or refund or to end the service in exchange for a product or service refund without incurring additional expenses.Any other information the supplier believes is relevant. The statement is registered at the concerned department and the applicant is issued a confirmation on the submission including the record number, date and time.
 
The ministry also stressed that suppliers shall comply with article 9 of the same implementing regulations, which stipulates that: If the consumer is identified, the supplier or his legal representative shall notify the consumer using the form prepared for that purpose, provided that it contains the same data referred to in the preceding article.
 
 If the consumer is unknown, a report must be made by the supplier or its legal representative through:
 
-A notice in two daily local newspapers, one of which must be in Arabic.
 
-The advertisement must not be less than 15 cmx15 cm and should contain the following information:
 Supplier’s name and address.Product brand.Item name and country of origin.Description of defect.Instructions to be followed by the consumer to avoid any damage that may result from the use of the item.Instructions to be followed by the consumer to repair, replace or redeem the value of the goods. The competent administration shall determine the duration and timing of the advertisement and may determine any other means of advertising.
 
The Ministry stressed that suppliers shall also comply with Article 10, which states that: The consumer has the right to choose between repairing, replacing or returning the defective item while obtaining a refund. The type and nature of the defective item and the period during which the consumer used the goods before the defect was discovered as well as the duration of repair works is taken into consideration when exercising this right.
 
In all cases, if the time required to replace or repair the item exceeds fifteen days, the supplier must provide an alternative product to the consumer free of charge until the original product is replaced or repaired.
 
In the event that the provider fails to comply with its obligations referred to in the preceding paragraph, the supplier shall be liable to compensate the consumer for the cost of the replacement product for the duration it took to replace or repair the defective item.
 
The Ministry of Economy and Commerce reiterated that all suppliers operating in the country are obliged under applicable laws to notify the competent authorities and consumers of any defects arising from the purchase or use of their goods.
 
The Ministry also emphasized its keenness on protecting consumers while intensifying awareness and education campaigns aimed at various parties involved in local markets to familiarize them with their rights and obligations in line with the provisions of Law No. 8 of 2008 on Consumer Protection and its executive regulations. This will benefit all parties and reflect the ministry’s efforts to regulate markets and penalize those who violate the provisions of legislations in force.
 
The Ministry urges all customers to report any violations through the following channels:
Call Center: 16001
Email: info@mec.gov.qa
Social media accounts:
Twitter: @MEC_Qatar
Instagram: MEC_Qatar
Ministry of Economy and Commerce mobile app for Android and IOS: MEC_Qatar