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The Ministry of Economy and Commerce has released statistics showing that car agents and distributors across Qatar have provided substitute vehicles to consumers in line with the Consumer Protection Law that compels commercial agents and distributors to provide substitute products to consumers free of charge, if maintenance works performed under warranty take longer than 15 days.
The statistics showed that car agents and distributors across Qatar provided 3794 substitute vehicles to consumers in 2016 since the maintenance period exceeded 15 days, which is the period stipulated in the Consumer Protection law.
The Ministry said the increase in the provision of alternative vehicles, from 1300 in 2015 to 3794 in 2016, reflects the Ministry’s continuous efforts to protect consumers, develop the automotive sector, enhance competition in maintenance and repair services, and create a competitive environment that provides more options to consumers in terms of maintenance, spare part sales and insurance.
The Ministry stressed that it will intensify its inspection campaigns to ensure that car dealerships comply with their obligations and will refer those who violate laws and ministerial decrees to the relevant authorities, who will in turn take appropriate action against the perpetrators in order to protect consumer rights.
The Ministry urges all consumers to report violations or submit complaints and suggestions through the following channels:
– Call Centre: 16001
– Email: info@mec.gov.qa
– Ministry of Economy and Commerce social media accounts:
– Twitter MEC_QATAR
– Instagram MEC_QATAR
– Ministry of Economy and Commerce iPhone and Android apps: MEC_QATAR