The Ministry of Commerce and Industry noted the need for delivery companies that use electronic means and platforms operating within Qatar toabide by Ministerial Resolution No. (8) of 2013 regarding the controls and regulations for increasing the price of goods and services, byimplementing their obligations towards the protection of consumer rights, especially in terms of applying fair pricing, in accordance with the provisions of the laws and regulations in force, particularly Law No. (8) of 2008 on Consumer Protection.
This measure comes as part of the Ministry’s efforts to regulate and control the price of goods and services within the local market, support the sustainability of economic activity, promotemarket balance, control inflation rates, and support the purchasing power of citizens and residents.
The Ministry confirmed that, based on the second paragraph of Article (10) of Decree-Law No. (14) of 2011, amending Law No. (8) of 2008 on Consumer Protection, “the supplier may not cause any increase in the price of commodities and services without complying with the principles and controls issued in the Minister’s resolution.” In effect, the Minister of Business and Tradeissued Resolution No. (8) of 2013 regarding the controls and regulations for increasing the price of goods and services. This resolution has also defined the standards and conditions for dealing with price increases.
The Ministry clarified that, based on the delivery service fees (by bike/ vehicle), and the current service prices determined as a percentage of the total order (marketing/ marketing and delivery)currently used in markets and by suppliers(restaurants, cafes, cafeterias, stores, hypermarkets, supermarkets, and their contracted suppliers), the rates and fees for marketing and delivery services defined by these businesses were set as follows:
The Ministry stresses the need to adhere to the conditions stipulated in the applicable laws and regulations, and to adhere to the fees of e-marketing and product delivery services, asdefined by the rates and wages specified in the contracts submitted to the Ministry.
The Ministry also notes that it is not permissible to apply any increase to the approved wages and rates, except by submitting a request to the Committee Tasked with Determining Maximum Prices and Profit Rates and obtaining its prior approval, once it conducts the necessary evaluation pursuant to the applicable standards and conditions.
The Ministry confirms that anyone who violates the provisions of Article No. 10 of Law No. (8) of 2008 on Consumer Protection will be subject to penalties of up to:
The Ministry calls upon all restaurants, cafes, cafeterias, shops, major outlets, and suppliers not to sign contracts with delivery companies that define wages and rates higher than those specified in this circular. The concerned parties must communicate with the competent authorities at the Ministry in the event of incompliance with the above.
The Ministry also urges all citizens and residents to report any violations or infractions through the following channels:
The Ministry of Commerce and Industry’s social media accounts:
